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Written agreements required for compensation
contracts All contracts, commitments and agreements between a broker (or licensee employed by the broker) and a principal/consumer who must pay a fee, commission or other valuable consideration must be in writing and contain the information required by §35.331. A licensee may perform services before an agreement is signed, but cannot recover a fee/commission without a signed agreement.
Key Rules
- ✓Compensation agreements must be in writing and contain §35.331 information
- ✓Open listing agreements or nonexclusive buyer agency agreements may be oral if the party is given a written memorandum of terms
- ✓Transaction licensees/subagents cooperating with listing brokers need not obtain a written agreement from the seller/landlord
- ✓No fee, commission or consideration is recoverable absent a signed agreement
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Disclosure of interest and conflicts
disclosures A licensee must disclose in writing any ownership interest in property involved in a transaction to all parties before participating, and may not represent more than one party without written consent of all parties. A broker managing rental property may not accept commissions/rebates/profits on expenditures for the lessor without written consent. Licensees may not require consumers to use their ancillary services (financial, title, insurance, construction, repair, inspection) and must disclose financial interest in such services when recommended.
Key Rules
- ✓Must disclose ownership interest in writing to all parties before participating
- ✓May not represent more than one party without written consent of all parties
- ✓Broker managing rentals cannot accept commission/rebate/profit on lessor expenditures without written consent
- ✓May not require a consumer to use the licensee's ancillary services; must disclose financial interest (e.g. referral fees) in those services
- ✓Continuing duty to disclose conflicts of interest within a reasonably practicable time
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Timing of business relationship disclosure (Consumer Notice)
disclosures A licensee must provide the Consumer Notice disclosure summary (§35.336) to buyers/sellers at the initial interview if it occurs in person. If the initial interview is not in person, the licensee gives the oral disclosure (§35.339) at the initial interview and the written notice no later than the earlier of the first in-person meeting or the time a property is first shown. Licensees working for tenants use §35.336; those working for owners use §35.337; time-share sellers get §35.338.
Key Rules
- ✓Provide §35.336 Consumer Notice at initial interview if in person
- ✓If not in person, give oral disclosure (§35.339) at initial interview and written notice by earlier of first in-person meeting or first property showing
- ✓Licensee for tenant uses §35.336; licensee for owner uses §35.337; time-share uses §35.338
- ✓Provide copy of signed disclosure and note any refusal on the acknowledgment
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Seller property disclosure duties under Seller Disclosure Law
disclosures A licensee/transaction licensee for the seller must advise sellers of their duty to disclose known material defects, provide a property disclosure statement meeting §35.335a, and deliver the completed (or 'refused') statement to the buyer side before execution of an agreement of sale. A licensee for buyers must advise buyers of the seller's duty and assure the statement was delivered before execution. All must disclose known material defects not otherwise disclosed; none must conduct independent investigation.
Key Rules
- ✓Seller's licensee must advise seller of duty to disclose material defects and provide a compliant disclosure statement
- ✓Completed or 'refused' disclosure statement must be delivered to the buyer before execution of an agreement of sale
- ✓Licensees must disclose in writing all material defects of which they have actual knowledge
- ✓Licensees need not independently investigate to confirm seller's disclosures
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Duties owed to all consumers (non-waivable)
agency All licensees owe every consumer non-waivable duties: reasonable professional skill and care; honesty and good faith; timely presentation of all offers/communications in writing (waivable in writing when property is under contract); compliance with the Seller Disclosure Law; proper escrow accounting; providing §608 information at the initial interview; timely disclosure of conflicts/financial interests; advising to seek expert advice; competent service; keeping the consumer informed; document preparation assistance; and advising on legal compliance without giving legal advice. A licensee need not independently inspect the property or verify consumer representations reasonably believed accurate.
Key Rules
- ✓Exercise reasonable professional skill and care; deal honestly and in good faith
- ✓Present all offers/communications in writing in a reasonably practicable time (waivable in writing only when under contract)
- ✓Account for escrow/deposit funds and comply with the Seller Disclosure Law
- ✓Provide §608 information at the initial interview and disclose conflicts of interest timely
- ✓Licensee is not required to independently inspect or verify consumer representations reasonably believed accurate
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Permitted agency relationships – general rules
agency A licensee and consumer may enter agency relationships specified in the act. A broker may not extend or delegate the agency relationship without the principal's written consent. Compensation paid by one broker to another does not by itself create an agency relationship. Confidential information may not be revealed during or after an agency except in limited circumstances (consent, disclosure to another licensee acting for the principal, subpoena/court order, to prevent a crime, or to defend against wrongdoing).
Key Rules
- ✓Broker may not extend/delegate agency without the principal's written consent
- ✓Compensation between brokers does not create an agency relationship with the consumer
- ✓Confidential information may only be revealed with consent, under subpoena/court order, to prevent a crime, or to defend against an accusation of wrongdoing
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Duties of seller's agent
agency Beyond §35.292 duties, a seller's agent owes loyalty to the seller/landlord, confidentiality (except must reveal known material defects), continuous good-faith effort to find a buyer (unless under contract), and disclosure to others of being the seller's agent. Showing alternative or competing properties is not a breach. A seller's agent may compensate subagents (who share the same duties) and may also compensate buyer's agents and transaction licensees (who do not). Upon a written agreement, each licensee acts as a seller's agent unless designated agency applies.
Key Rules
- ✓Seller's agent owes loyalty, confidentiality (except known material defects), continuous good-faith effort, and disclosure of role
- ✓Subagents share the seller agent's duties; buyer agents/transaction licensees compensated by the seller do not
- ✓Absent designated agency, all licensees of the broker act as seller's agents under a written seller agreement
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Duties of buyer's agent
agency Beyond §35.292 duties, a buyer's agent owes loyalty to the buyer/tenant, confidentiality, continuous good-faith effort to find property (unless under contract), and disclosure of being the buyer's agent. A buyer's agent represents the buyer's interests even if paid by the seller/landlord. Showing a property to other buyers is not a breach. Upon a written buyer agreement, each licensee acts as a buyer's agent unless designated agency applies.
Key Rules
- ✓Buyer's agent owes loyalty, confidentiality, continuous good-faith effort, and disclosure of role
- ✓A buyer's agent represents the buyer even if compensated by the seller/landlord
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Duties of dual agent
agency A licensee may act as a dual agent only with the written consent of both parties. A dual agent must take no action adverse or detrimental to either party, make continuous good-faith effort for both (unless agreed otherwise or a party is under contract), and keep confidentiality except must disclose known material defects. Showing competing or other properties is not a breach.
Key Rules
- ✓Dual agency requires written consent of both parties
- ✓Dual agent may take no action adverse or detrimental to either party but must disclose known material defects
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Duties of designated agent
agency With the principal's written consent, a broker may designate licensees to act exclusively for the seller/landlord and others for the buyer/tenant in the same transaction; the broker automatically becomes a dual agent. Designation can occur any time but later designation requires written consent and, when applicable, renouncement of previous agency. Non-designated licensees have no agency with either party. Designated agents owe loyalty, good-faith effort, disclosure that the other party has a designated agent from the same broker, and confirmation of the broker's dual agency; the broker must protect confidential information and supervise without acting adverse to either party.
Key Rules
- ✓Designated agency requires the principal's written consent; the broker automatically becomes a dual agent
- ✓Non-designated licensees of the broker have no agency relationship with either party
- ✓Broker/designated agents must use reasonable care to protect confidential information
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Duties of transaction licensee
agency A transaction licensee provides services without an agency relationship and must advise the consumer that the licensee is not an agent/advocate and should not receive confidential information. The transaction licensee owes limited confidentiality: may not disclose that the seller/landlord will accept less than asking price, that the buyer/tenant will pay more than the written offer, or that either will accept financing terms other than those offered. Like all licensees, must disclose known material defects.
Key Rules
- ✓Transaction licensee is not an agent/advocate and should not receive confidential information
- ✓May not disclose seller's willingness to take less, buyer's willingness to pay more, or acceptance of other financing terms
- ✓Must still disclose known material defects
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Duty to deposit escrow money
escrow A broker must deposit money belonging to another into an escrow account at a Federally or State-insured bank/depository, held pending consummation or a non-disputed prior termination, then pay it to the entitled party. Rents received as a property manager go into a separate rental management account, not escrow. Security deposits are paid over when the tenancy ends; on a sale/management change the deposit may be transferred to the lessor's/lessor's broker's escrow with written notice to each tenant. For partnerships/corporations, the broker of record ensures the escrow duty is performed.
Key Rules
- ✓Money belonging to another must be deposited into an insured escrow account and paid to the entitled party at consummation or non-disputed termination
- ✓Rents received as property manager go into a separate rental management account, not escrow
- ✓Broker of record is responsible for escrow duty in an entity brokerage
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Deadline for depositing escrow money
escrow A broker must deposit money belonging to another into escrow by the end of the next business day after receipt at the office maintaining escrow records. If a check is tendered under an offer, with written permission of both parties the broker may hold it pending acceptance, then must deposit within 1 business day of the seller's/lessor's acceptance.
Key Rules
- ✓Deposit escrow money by end of the next business day after receipt
- ✓With written permission of both parties, a check may be held pending acceptance, then deposited within 1 business day of acceptance
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Escrow account requirements
escrow An escrow account must be at a Federally or State-insured bank/depository, designate the broker as trustee, allow withdrawal without prior notice, and be used exclusively for escrow. If money is held over 6 months, the broker is encouraged to use an interest-bearing account; interest is held/disbursed pro rata like principal unless parties agree otherwise, and the broker may not claim the interest (except a lessor under the Landlord and Tenant Act). The broker must provide the Commission a bank authorization letter upon request or inspection.
Key Rules
- ✓Escrow account must be insured, designate the broker as trustee, permit withdrawal without prior notice, and be used exclusively for escrow
- ✓Interest on escrow is disbursed pro rata like principal; the broker may not claim it (except a lessor under the Landlord and Tenant Act)
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Prohibition against commingling or misappropriation
escrow A broker may not commingle escrow money or interest with business, personal or other funds, except to deposit business/personal funds to cover bank service charges or maintain a required minimum balance. A broker may not misappropriate escrow money or interest for business, personal or other purposes.
Key Rules
- ✓No commingling of escrow funds except to cover service charges or maintain a required minimum balance
- ✓No misappropriation of escrow money or interest for any purpose
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Required contents of written agreements (§35.331)
contracts A written broker-consumer agreement committing the consumer to pay must include: Real Estate Recovery Fund notice; notice that payments are held in escrow; notice that commission and duration were negotiated; a description of services and fees; notice of possible multiple-party representation and duties/fees; the continuing duty to disclose conflicts; and role-specific disclosures for seller agreements (subagent/buyer-agent cooperation, dual agency potential) and buyer agreements (compensation basis, cooperation policy, dual agency potential). Information in the disclosure summaries may be incorporated by reference.
Key Rules
- ✓Written agreements must include Recovery Fund notice, escrow notice, negotiated-commission notice, services/fees, multiple-representation notice, and continuing conflict-disclosure notice
- ✓Seller and buyer agreements must disclose cooperation terms and any potential for dual agency
- ✓Disclosure summary information may be incorporated by reference
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Exclusive listing agreement requirements and prohibitions
contracts An exclusive listing may be an exclusive agency or exclusive right-to-sell/lease. Beyond §35.331, it must state the sale/lease price, commission, duration, and (for exclusive right-to-sell/lease) a bold-face statement that the broker earns a commission during the listing period by whomever the sale/lease is made, including the owner. It may NOT contain: a listing period over 1 year; an automatic renewal clause; a cancellation-notice requirement to end at the listing period's end; authority to execute a sale/lease for the owner; a broker option to purchase the property; or authority to confess judgment against the owner.
Key Rules
- ✓Exclusive right-to-sell/lease must include a bold statement that commission is earned by any sale/lease during the listing, including by the owner
- ✓May not exceed a 1-year listing period or contain an automatic renewal clause
- ✓May not grant a broker option to purchase, authority to execute agreements, or authority to confess judgment
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Required contents of agreements of sale
contracts An agreement of sale (non-cemetery) must contain: date; names of buyer and seller; property description and interest conveyed; sale price; dates for payment and conveyance; zoning classification (except single-family, with a voidability statement); statement of the broker's capacity/services to others; escrow provision; the Real Estate Recovery Fund statement; a statement that public road access may require a PennDOT highway occupancy permit; and, for time-share/campground purchases, a conspicuous 5-day cancellation notice. Mortgage-contingent agreements must state mortgage type, principal, maximum interest rate, minimum term, deadline and broker assistance. Certain seller-protective and builder-spec provisions must be in bold face. Cemetery agreements need only items (a)(1)-(5) and (9).
Key Rules
- ✓Agreement of sale must include date, parties, property description, price, payment/conveyance dates, zoning classification, escrow provision and Recovery Fund statement
- ✓Time-share/campground purchases require a conspicuous 5-day right-of-cancellation notice in bold face
- ✓Mortgage-contingent agreements must state type, principal, maximum interest rate, minimum term, deadline and broker assistance
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Consumer Notice content and agency descriptions (§35.336)
disclosures Licensees must give the Consumer Notice (titled 'Consumer Notice,' 'THIS IS NOT A CONTRACT') at the initial interview and retain the signed/refused acknowledgment 6 months. It describes seller agent, buyer agent, dual agent, designated agent and transaction licensee relationships, lists the duties owed to all consumers, states negotiable contract terms (duration, fees, scope, cooperation), notes the zoning-classification requirement, describes the Recovery Fund, and warns that no business relationship is presumed until a written agreement is signed.
Key Rules
- ✓The Consumer Notice must be provided at the initial interview and acknowledgment retained 6 months
- ✓It must describe all agency options and warn that a business relationship is NOT presumed until a written agreement is signed
- ✓Negotiable terms (duration, fees, scope of activities, broker cooperation) must be addressed in an agreement/disclosure statement
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Misleading advice and false representations prohibited
disclosures A licensee may not give assurances or advice about a real estate transaction that the licensee knows or reasonably should know is incorrect, inaccurate or improbable, and may not knowingly be party to a material false or inaccurate written representation while acting in a representative capacity.
Key Rules
- ✓No advice/assurances known or reasonably expected to be incorrect, inaccurate or improbable
- ✓No knowingly being a party to a material false or inaccurate representation in writing
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Retention and production of records
licensing A broker or cemetery broker must retain records pertaining to a transaction for at least 3 years after consummation, except certain acknowledgment portions of consumer notices and the subagent/transaction licensee written disclosure statement which are retained 6 months. Records must be produced for the Commission upon written request or office inspection.
Key Rules
- ✓Transaction records retained at least 3 years following consummation
- ✓Certain acknowledgment/disclosure items retained only 6 months
- ✓Records must be produced upon written request or office inspection under §35.246
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Salesperson property management limits
propmgmt A salesperson may assist in property management only if supervised and controlled by the employing broker, and may not independently negotiate lease terms or execute a lease on behalf of the lessor.
Key Rules
- ✓Property management assistance must be supervised and controlled by the employing broker
- ✓Salesperson may not independently negotiate lease terms or execute a lease for the lessor
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Duties when selling or leasing own real estate
disclosures A broker or salesperson selling or leasing their own real estate must comply with the act and this chapter and must disclose licensed status to a prospective buyer/lessee before they enter an agreement of sale or lease.
Key Rules
- ✓Licensee selling/leasing own property must comply with the act and chapter
- ✓Must disclose licensed status before the buyer/lessee enters into an agreement of sale or lease
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Reporting crimes and disciplinary actions
licensing A licensee must notify the Commission within 30 days of being convicted of or pleading guilty/nolo to a felony or misdemeanor, and within 30 days of disciplinary action taken by another jurisdiction's real estate licensing authority.
Key Rules
- ✓Notify Commission of felony/misdemeanor conviction or plea within 30 days
- ✓Notify Commission of out-of-state disciplinary action within 30 days of receiving notice
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Unauthorized advertising and solicitation
agency A licensee may not advertise the sale/lease of real estate or solicit buyers/tenants without authority of the seller/lessor or their agent. A rental listing referral agent may not publish information about a property if the lessor/property manager expressly states it should not be listed.
Key Rules
- ✓No advertising or soliciting without authority of the seller/lessor or their agent
- ✓Rental listing referral agent may not publish a property the lessor/manager expressly excluded
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Harassment and panic selling prohibited
fairhousing A licensee may not solicit the sale or disposition of real estate so frequently as to amount to clear harassment. Attempting to bring about panic selling to profit is bad faith under the act; panic selling is frequent efforts to sell in a neighborhood based on fear of declining values not tied to intrinsic value. Systematic solicitation of listings may be evidence of an attempt to cause panic selling.
Key Rules
- ✓Solicitation may not amount to clear harassment of the owner/controller
- ✓Attempting to bring about panic selling for profit is bad faith under §604(a)(20)
- ✓Panic selling is frequent sale efforts based on fear of declining values unrelated to intrinsic value
- ✓Systematic solicitation of listings is evidence (not conclusive) of an attempt to cause panic selling
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Disclosure of licensure in own-property advertising
disclosures A licensee who sells or leases their own real estate must disclose in advertisements that they are a real estate licensee; this does not apply if the property is listed with a real estate company.
Key Rules
- ✓Must disclose licensee status in advertisements for one's own property
- ✓Requirement does not apply if the property is listed with a real estate company
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Business name and employing broker on advertisements
licensing Brokerage companies (including sole proprietorships), cemetery companies and rental listing referral agencies must advertise only under the business name on their license. Advertisements by associate brokers/salespersons must contain the employing broker's business name and telephone number, in equal size. Licensees using a nickname must include it on licensure or renewal applications.
Key Rules
- ✓Advertise only under the business name designated on the license
- ✓Salesperson/associate broker ads must show the employing broker's name and phone number in equal size
- ✓Nicknames must be included on licensure or biennial renewal applications
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Nonwaiver of escrow duty
escrow A broker's escrow duty may not be waived or altered by any agreement among the parties, between the broker and parties, or between brokers. (Case law: no escrow duty arises where a deposit was never entrusted to the agent and the buyer knowingly pays the builder directly.)
Key Rules
- ✓The escrow duty cannot be waived or altered by any agreement
- ✓Escrow duty applies only to money actually entrusted to the broker
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Escrow responsibility in cobrokerage transactions
escrow If a buyer tenders the deposit to the listing broker, the listing broker assumes the escrow duty. If tendered to the selling broker with prior notice that it will go to the listing broker, the listing broker assumes it (the buyer must acknowledge in writing the required notice items). If tendered to the selling broker without that prior notice, the selling broker assumes the escrow duty.
Key Rules
- ✓Deposit to the listing broker means the listing broker holds escrow
- ✓Deposit to the selling broker with proper prior notice means the listing broker holds escrow (with written buyer acknowledgment)
- ✓Deposit to the selling broker without prior notice means the selling broker holds escrow