Arizona · Real Estate Study Guide · Part 8 · Chapters 63–68

R4-28-1101. Licensee Duties +5Arizona · Real Estate · English

47 topics · Updated 2026-09-17

63.R4-28-1101. Licensee Duties

📌

Fiduciary Duty and Fair Dealing

agency

A licensee owes a fiduciary duty to the client and must protect and promote the client's interests while dealing fairly with all other parties to a transaction.

Key Rules
  • Licensee owes a fiduciary duty to the client
  • Licensee must protect and promote the client's interests
  • Licensee must deal fairly with all other parties to the transaction
📌

Mandatory Material Disclosures

disclosures

A licensee must disclose in writing to all parties any information that materially or adversely affects the consideration to be paid, including inability of seller/lessor or buyer/lessee to perform, known adverse material facts or defects in the property, and any lien or encumbrance on the property.

Key Rules
  • Must disclose in writing information materially/adversely affecting consideration
  • Must disclose if seller/lessor or buyer/lessee is or may be unable to perform
  • Must disclose known adverse material facts or material defects in the property
  • Must disclose existence of a lien or encumbrance on the property
📌

Conflict of Interest Disclosure

disclosures

A licensee must inform other parties in writing before any binding agreement of a present or prospective interest or conflict, including acting as a principal, family relationship of buyer/seller, employment relationships, or a financial interest beyond compensation.

Key Rules
  • Must disclose in writing before parties enter a binding agreement
  • Must disclose if licensee has a license and is acting as a principal
  • Must disclose if buyer/seller is a family member of licensee or designated broker
  • Must disclose a financial interest other than receipt of compensation
📌

Dual Compensation and Representation Consent

agency

A licensee shall not accept compensation from or represent more than one party without the prior written consent of all parties. A licensee cannot accept compensation for goods/services related to a transaction without the person's prior written acknowledgement.

Key Rules
  • Prior written consent of all parties required to represent/accept comp from more than one party
  • Prior written acknowledgement required for compensation for related goods/services
  • Exception: compensation paid to a broker by a broker who represents a party in the transaction
📌

Fiduciary Duty and Fair Dealing

agency

A licensee owes a fiduciary duty to the client and must protect and promote the client's interests, while also dealing fairly with all other parties to a transaction.

Key Rules
  • A licensee owes a fiduciary duty to the client and shall protect and promote the client's interests
  • A licensee shall deal fairly with all other parties to a transaction
📌

Mandatory Written Material Disclosures

disclosures

A licensee must disclose in writing to all parties any information materially or adversely affecting the consideration to be paid, including a party's inability to perform, known adverse material facts or defects in the property, and any lien or encumbrance.

Key Rules
  • Must disclose in writing information that the seller/lessor or buyer/lessee is or may be unable to perform
  • Must disclose any known adverse material fact concerning the property or material defect existing in it
  • Must disclose the existence of a lien or encumbrance on the property being transferred
📌

Conflict of Interest Disclosure

agency

A licensee must disclose in writing, before any binding agreement, any present or prospective interest or conflict, including acting as a principal, a family relationship with a party, an ownership/employment link to the employing broker, or a financial interest beyond normal compensation.

Key Rules
  • Disclose if the licensee has a license and is acting as a principal
  • Disclose if a purchaser/seller is in the licensee's or designated broker's immediate family
  • Disclose if the licensee or immediate family has a financial interest beyond receipt of compensation
  • Disclosures must be in writing before parties enter any binding agreement
📌

Compensation From Multiple Parties

agency

A licensee cannot accept compensation from or represent more than one party without the prior written consent of all parties. Compensation for related goods/services requires the person's prior written acknowledgement.

Key Rules
  • A licensee shall not accept compensation from or represent more than one party without prior written consent of all parties
  • A licensee shall not accept compensation (rebate/consideration) for related goods/services without the person's prior written acknowledgement
  • This does not apply to compensation paid to a broker by another broker who represents a party
📌

Expeditious Performance Requirement

licensing

A licensee must expeditiously perform all acts required by their license and not delay performance intentionally or through neglect. If unable to perform any required act, they must expeditiously notify their designated broker.

Key Rules
  • Licensee must expeditiously perform all licensed acts
  • Must not delay performance intentionally or through neglect
  • If unable to perform, must expeditiously notify their designated broker
📌

Controversy Must Not Interfere with Transaction

agency

A licensee shall not allow a controversy with another licensee to jeopardize, delay, or interfere with a client's transaction. This does not obligate a licensee to alter compensation terms or relinquish rights to resolve a controversy.

Key Rules
  • Controversy with another licensee must not jeopardize or delay a client's transaction
  • Prohibition does not require altering employment/compensation agreements
  • Licensee retains the right to maintain an action to resolve a controversy
📌

Standards of Competence

agency

Services must conform to recognized professional standards of practice and competence. A licensee must not provide services outside their field of competence without engaging a competent person, unless the lack of expertise is disclosed in writing and the client subsequently employs the licensee.

Key Rules
  • Services must conform to professional standards of practice and competence
  • Must engage competent assistance for services outside field of competence
  • Alternatively, must disclose lack of expertise in writing and have client employ them anyway
📌

Reasonable Care and Information Accuracy

agency

A licensee must exercise reasonable care to obtain material information relevant to the client's interests, accurately communicate it, and take reasonable steps to assist the client in confirming the accuracy of transaction-relevant information.

Key Rules
  • Must exercise reasonable care to obtain material information
  • Must accurately communicate information to the client
  • Must assist client in confirming accuracy of relevant information
📌

Property Access and Possession Restrictions

agency

A licensee shall not permit or facilitate access or occupancy without prior written authorization from the owner, and shall not deliver possession prior to closing unless expressly instructed by the owner. Licensees must recommend clients seek insurance, legal, tax, and accounting counsel regarding pre- and post-possession risks.

Key Rules
  • No access or occupancy without prior written owner authorization
  • No delivery of possession prior to closing unless expressly instructed by owner
  • Must recommend client seek counsel on pre-possession/post-possession risks
📌

Duty to Perform Expeditiously

agency

A licensee must expeditiously perform all acts required by the license and may not delay performance intentionally or through neglect. If unable to perform a required act, the licensee must promptly notify their designated broker.

Key Rules
  • A licensee shall not delay performance either intentionally or through neglect
  • If unable to perform a required act, the licensee must expeditiously notify their designated broker
📌

Competence and Standards of Practice

licensing

Services must conform to professional standards for the specific real estate discipline. A licensee may not handle property/services outside their competence without engaging a competent person, unless the lack of expertise is first disclosed in writing and the client still employs the licensee.

Key Rules
  • Services must conform to the standards of practice and competence recognized in the professional community
  • A licensee shall not undertake services outside their competence without a competent assistant, unless the lack of expertise is first disclosed in writing and the client subsequently employs the licensee
📌

Reasonable Care in Communicating Information

agency

A licensee must exercise reasonable care to obtain information material to the client's interests, accurately communicate it, and take reasonable steps to help the client confirm its accuracy.

Key Rules
  • A licensee must exercise reasonable care to obtain and accurately communicate material information to the client
  • A licensee must take reasonable steps to assist the client in confirming the accuracy of relevant information
📌

Access and Possession Restrictions

agency

A licensee may not permit or facilitate access/occupancy to real property without prior written owner authorization, and may not deliver possession before closing unless expressly instructed by the owner. The licensee must recommend the client seek insurance, legal, tax, and accounting counsel about pre/post-possession risks.

Key Rules
  • No access/occupancy without prior written authorization from the property owner
  • No delivery of possession prior to closing unless expressly instructed by the owner
  • Licensee must recommend the client seek appropriate insurance, legal, tax, and accounting counsel on pre/post-possession risks
📌

Controversy Must Not Interfere With Transaction

agency

A licensee may not allow a controversy with another licensee to jeopardize, delay, or interfere with a client's transaction. This does not obligate a licensee to alter compensation terms or give up the right to pursue a controversy.

Key Rules
  • A licensee shall not allow a controversy with another licensee to jeopardize, delay, or interfere with a client's transaction
  • This does not obligate the licensee to alter employment/compensation terms or relinquish the right to maintain an action

64.Title 44, Chapter 1 - Contracts (44-101 Statute of Frauds)

📝

Statute of Frauds Writing Requirement

contracts

Certain agreements must be in writing and signed by the party to be charged (or a lawfully authorized agent) to be enforceable in court. This protects against fraudulent claims of oral agreements and is highly relevant to real estate transactions.

Key Rules
  • The promise/agreement or a memorandum must be in writing and signed by the party to be charged
  • An agent's signature binds only if the agent is lawfully authorized
📝

Real Estate Agreements Under Statute of Frauds

contracts

Agreements for leasing longer than one year, or for the sale of real property or an interest therein, must be in writing. If made by an agent, they are invalid unless the agent's authority is in writing and subscribed by the party to be charged. Agreements employing an agent or broker to buy or sell real property for commission must also be in writing.

Key Rules
  • Leases longer than one year and real property sales must be in writing
  • Broker/agent employment agreements for buying/selling real property for a commission must be in writing
📝

Other Statute of Frauds Categories

contracts

Additional agreements requiring writing include: answering for another's debt (suretyship), agreements in consideration of marriage, sales of goods of $500 or more, agreements not performable within one year, agreements not performable during the promisor's lifetime or to devise/bequeath property, and loan/credit commitments over $250,000 not for personal/family/household purposes.

Key Rules
  • Sales of goods valued at $500 or more require writing unless there is acceptance or part payment
  • Loan or credit commitments over $250,000 not for personal/family/household use require writing

65.Article 3 - Regulation (32-2151 through 32-2166)

📌

Trust Money Deposit Requirements

escrow

Section 32-2151 governs disposition of funds and trust money deposit requirements, mandating that brokers properly handle and deposit client and customer funds. Amended by SB1171 in 2024.

Key Rules
  • Trust monies must be deposited in a designated trust or escrow account
  • Client funds may not be commingled with the broker's own funds
  • Deposit must occur within statutory timeframes
📌

Broker Record Keeping Requirements

propmgmt

Section 32-2151.01 sets out broker requirements and record keeping requirements. Brokers must maintain complete transaction records for inspection by the department. Amended by SB1171 in 2024.

Key Rules
  • Brokers must retain all transaction records for the statutory retention period
  • Records must be available for department inspection and audit
  • The designated broker is responsible for record keeping compliance
📝

Real Estate Employment Agreements

contracts

Section 32-2151.02 governs real estate employment agreements (listing and representation agreements), including required contents and definitions.

Key Rules
  • Employment agreements must be in writing to be enforceable for compensation
  • Agreements must contain required terms and a definite expiration date
  • See also 32-2152 regarding actions to collect compensation
📝

Actions to Collect Compensation

contracts

Section 32-2152 provides that a broker or salesperson may bring an action to collect compensation only if properly licensed and with a valid written agreement.

Key Rules
  • A licensee must have been licensed at the time services were rendered to collect compensation
  • A written employment agreement is generally required to sue for a commission
  • A salesperson may only collect compensation through their employing broker
📌

Grounds for Denial, Suspension, or Revocation

licensing

Section 32-2153 lists the grounds for denial, suspension, or revocation of licenses, letters of concern, provisional licenses, and retention of jurisdiction by the commissioner. This is a central disciplinary statute amended by SB1171 in 2024.

Key Rules
  • Grounds include fraud, misrepresentation, dishonest dealing, and violation of the chapter
  • The commissioner may issue letters of concern or provisional licenses
  • The commissioner retains jurisdiction to discipline even after license surrender or lapse
📌

Restrictions on Employment and Compensation

agency

Section 32-2155 restricts the employment or compensation of a person as a broker or salesperson, prohibiting payment of commissions to unlicensed persons.

Key Rules
  • Compensation for licensed activity may only be paid to licensed persons
  • A broker may not pay a commission directly to another broker's salesperson
  • Salespersons must be compensated through their employing broker
📌

Real Estate Sales and Leases Disclosure

disclosures

Section 32-2156 requires disclosure in real estate sales and leases, obligating licensees to disclose material facts to the parties.

Key Rules
  • Licensees must disclose material facts affecting the transaction
  • Failure to disclose may be grounds for discipline
  • Disclosure duties support the fiduciary obligations of agency
📌

Consent Orders and Cease and Desist

licensing

Section 32-2153.01 covers consent orders and their terms, and 32-2154 authorizes cease and desist orders with a hearing right.

Key Rules
  • The commissioner may enter into consent orders to resolve disciplinary matters (32-2153.01)
  • Cease and desist orders may be issued against unlawful activity (32-2154)
  • Affected parties have the right to a hearing
📌

Written Notice, Summary Suspension, and Surrender

licensing

Section 32-2157 covers written notice of changes, summary suspensions, hearing rights, and voluntary surrender of license.

Key Rules
  • The commissioner may issue summary suspensions when the public health, safety, or welfare requires
  • Licensees are entitled to a hearing on adverse actions
  • A license may be voluntarily surrendered but the commissioner retains jurisdiction
📌

Hearings and Judicial Review

licensing

Sections 32-2158 and 32-2159 govern hearings (witnesses, depositions, service of process) and judicial review including costs and transcript. Section 32-2160 covers filing of complaints and prosecution.

Key Rules
  • Administrative hearings follow statutory procedures for witnesses and service (32-2158)
  • Final decisions are subject to judicial review (32-2159)
  • The commissioner may file complaints and pursue prosecution (32-2160)
📌

Civil Penalties

licensing

Section 32-2160.01 authorizes civil penalties for violations of the chapter, providing a monetary enforcement mechanism.

Key Rules
  • The commissioner may impose civil penalties for statutory violations
  • Civil penalties are in addition to license discipline
📌

False Statements and Unlawful Acts

licensing

Section 32-2161 addresses false statements or publications concerning land, subdivisions, or membership camping contracts (with classification as a crime). Sections 32-2162 through 32-2166 cover unlawful cemetery speculation, out-of-state broker cooperation, unlawful subdivision lot sales, unlicensed activity, and activities while incarcerated.

Key Rules
  • Making false statements about land or subdivisions for sale is a criminal offense (32-2161)
  • Unlicensed real estate activity is a violation subject to classification (32-2165)
  • Out-of-state brokers must operate under a cooperation agreement (32-2163, amended by SB1171)

66.Article 2 - Licensing (32-2121 and 32-2122)

📌

Exemptions from Licensing Article

licensing

Article 2 does not apply to numerous persons, including owners dealing in their own property (without special compensation), attorneys performing their duties, court-appointed persons, deed of trust trustees, certain residential leasing agents/on-site managers, government officers, and others.

Key Rules
  • Owners dealing in their own property are exempt if they don't receive special compensation and it's not their majority activity
  • Attorneys, court-appointed persons, receivers, bankruptcy trustees, and deed of trust trustees are exempt when acting in those capacities
  • Residential leasing agents/on-site managers at one location employed by the owner/manager who receive no special compensation are exempt
📌

License Required of Brokers and Salespersons

licensing

Article 2 applies to real estate brokers/salespersons, cemetery brokers/salespersons, and membership camping brokers/salespersons. It is unlawful to engage in these activities without first obtaining a license and complying with the chapter.

Key Rules
  • It is unlawful to engage in any listed brokerage activity without first obtaining a license
  • The article applies to real estate, cemetery, and membership camping brokers and salespersons
📌

Single Act for Compensation Triggers Licensing

licensing

Any act, in consideration or expectation of compensation, that falls within the definition of a broker—whether incidental or the entire transaction—constitutes acting as a broker/salesperson under the chapter, requiring a license. A non-licensee may collect in-person rent and fees as clerical duty.

Key Rules
  • Even a single act for compensation within the broker definition requires a license
  • An incidental act, not just an entire transaction, can trigger the licensing requirement
  • Non-licensees may collect in-person rent and related fees as part of clerical duties
📌

Additional Licensing Exemptions

licensing

Exemptions also cover unlicensed clerical/administrative employees, certain telemarketers, advertising communications media meeting specified conditions, nursing/life-care marketing, registered securities dealers for property securities, hotel/motel/RV park managers, short-term (31 days or fewer) rental reservation handlers, escrow/title agents, and finder-fee recipients.

Key Rules
  • Unlicensed employees performing only clerical/bookkeeping/administrative duties are exempt
  • Persons handling reservations for occupancies of 31 or fewer days in a dwelling unit are exempt
  • Escrow agents, title insurers, and title insurance agents are exempt when performing their own duties
📌

Nonprofit Corporation Exemption

licensing

The commissioner may grant a licensure exemption to a nonprofit corporation that provides project-based housing services and operates solely as a charitable organization, if its sole real estate activities involve ownership or management of residential property it owns or controls.

Key Rules
  • The corporation must be a nonprofit charitable organization providing project-based housing services
  • Its sole real estate activities must involve ownership or management of its own residential property

67.32-2155. Restriction on Employment or Compensation of Person as Broker or Salesperson

📌

Broker Pays Only Active Licensees

licensing

A broker shall employ and pay only active licensees, and a licensee shall accept employment and compensation only from the legally licensed broker to whom they are licensed, or from another qualifying employer meeting specific W-2 and permission conditions.

Key Rules
  • Broker may only employ and pay active licensees
  • Licensee accepts compensation only from their employing broker or a qualifying licensed employer
  • Alternate employer must hold a license, issue a W-2, share the same employing broker, and obtain written permission from the employing broker
📌

Compensation Through Professional Entities

licensing

If a licensee is licensed through a professional corporation or professional LLC, the employing broker may pay and the licensee may receive compensation only through that licensed professional corporation (of which the licensee is officer and shareholder) or professional LLC (of which the licensee is member or manager).

Key Rules
  • Compensation must flow through the licensed professional corporation or LLC
  • Licensee must be officer/shareholder of the PC or member/manager of the PLLC
📌

Unlawful Compensation to Unlicensed Persons

licensing

It is unlawful for any person, firm or corporation (including an obligor or escrow holder) to pay compensation for broker acts to someone not licensed when the service was rendered. Reliance in good faith on a current license card/certificate relieves the payer from penalty.

Key Rules
  • Cannot pay compensation for broker acts to an unlicensed person
  • Good-faith reliance on a valid license card/certificate relieves the payer from penalty
💰

Compensation for Mortgage/Loan Negotiation

financing

A broker or salesperson cannot collect compensation for negotiating loans secured by real property unless licensed under title 6, chapter 9 (or is employee/officer/partner of such licensed entity), has disclosed dual compensation for both brokerage and mortgage broker services, and the compensation does not violate other law.

Key Rules
  • Must be licensed under title 6, chapter 9 to earn loan negotiation compensation
  • Must disclose receiving compensation for both brokerage and mortgage broker services
📌

Employment of Residential Leasing Agents

propmgmt

Brokers may employ residential leasing agents or managers of residential rental properties as prescribed by 32-2121(A)(6). The exemption of these agents does not relieve the designated broker of the duty to exercise reasonable supervision.

Key Rules
  • Brokers may employ residential leasing agents/managers under 32-2121(A)(6)
  • Designated broker must still supervise exempt leasing agents/managers

68.32-2188.03 & 32-2188.04. Investigation and Final Decision on Claim

📌

90-Day Decision Deadline and Deemed Approval

licensing

The commissioner must issue a final written decision within 90 calendar days of receiving a completed application, except during proration hearings, deficient applications, or written extensions. If no decision is rendered in time, the claim is deemed approved on the day following the final decision day.

Key Rules
  • Final written decision required within 90 calendar days of a completed application
  • Exceptions: pending proration hearing, deficient application, or written extension
  • Failure to decide in time results in the claim being deemed approved
📌

Denial Notice and Appeal Deadline

licensing

On denial, the notice must state the claimant may pursue the application in court within six months of receiving the notice, filed in the court where the underlying judgment was entered. On payment decisions, the judgment debtor gets notice of license termination and a 30-day window to petition superior court for judicial review.

Key Rules
  • Denied claimant may file in court within six months of receiving notice
  • Court filing is in the court where the underlying judgment was entered
  • Judgment debtor has 30 calendar days to petition superior court for judicial review of a payment decision
  • Judicial review is filed in the county where the underlying judgment was rendered
📌

Approval, Denial, or Settlement of Claims

licensing

The commissioner may approve, deny, or enter into a compromise to pay less than the full claim. If the claimant refuses a settlement offer, the commissioner must deny the claim. Notice of decision is given to the claimant and any judgment debtor who filed a timely response.

Key Rules
  • Commissioner may approve, deny, or compromise for less than full amount
  • Refusal of a settlement offer results in denial of the claim
  • Notice goes to the claimant and any timely-responding judgment debtor
📌

Investigation and Discovery Powers

licensing

In considering and investigating an application, the department may use all appropriate means of investigation and discovery available under the chapter.

Key Rules
  • The department may use all appropriate means of investigation and discovery
  • Investigative powers are those available under the chapter

Ready to practice?

Test your knowledge with exam-style Arizona Real Estate questions.

Start free practice →

All chapters

← Back to the Arizona study guide 1. 32-2123. Application for license as broker or salesperson +72. 32-2197.08. Amended Public Report; Administrative Completeness +133. 32-2101 - Definitions +34. Article 3.1 - Fingerprinting Division (41-1758.03) +65. Article 3.1 - Fingerprinting Division; §41-1758.03 Fingerprint Clearance Cards +86. 32-2183 Subdivision Public Reports +37. 32-2183 Subdivision Public Reports; Denial; Unlawful Sales +159. 32-2195.04 Sale of Lots or Parcels; Conditions Precedent; Rescission +1410. Title 44, Chapter 5 - Exclusive Property Engagement (44-501 to 44-503) +1411. Title 44, Chapter 10 - Competition and Competitive Practices (44-1522) +1612. Article 10 - Uniform Administrative Hearing Procedures (41-1092 through 41-1092.12) +613. 32-2199 / 32-2199.01. Administrative Hearings; Hearing Rights and Procedures +1814. R4-28-A1211. Assurances for Completion and Maintenance of Improvements +1715. R4-28-A1212 through A1223. Additional Development Disclosures +1616. ARTICLE 5. ADVERTISING (R4-28-502 through R4-28-504) +1017. 32-2197.06 through 32-2197.08 Declaration, Examination & Public Report +1718. ARTICLE 8. DOCUMENTS (R4-28-802 through R4-28-803) +1619. 32-2187 Payments to Recovery Fund +2120. R4-28-305 / R4-28-306. Temporary License, Certificate of Convenience, and Unlawful License Activity +1721. 32-2194.29 through 32-2194.33. Cemetery Signs, Care Funds, and Abandonment +1622. Article 7 - 32-2195 Sale of Unsubdivided Lands +1723. 32-2152. Action by broker or salesperson to collect compensation +1424. Title 32, Chapter 43 - 32-4303 & 32-4304. Military Experience and Website Requirements +6

Other languages

Français中文EspañolFilipinoTiếng Việtالعربيةفارسی한국어日本語ਪੰਜਾਬੀहिन्दी