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Escrow, Trust Account and Commingling Rules
escrow Licensees must keep escrow/trust accounts and records of monies deposited relating to real estate transactions. Commingling the principal's or client's monies or property with the licensee's own, or converting those monies to the licensee or another, is prohibited.
Key Rules
- ✓Must keep escrow/trust account and records of deposited monies
- ✓Commingling client/principal funds with licensee's own funds is prohibited
- ✓Converting client monies/property is a disciplinary violation
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Fair Housing and Civil Rights Violations
fairhousing Violating federal fair housing law, the Arizona civil rights law, or any similar local ordinance is grounds for discipline.
Key Rules
- ✓Violation of federal fair housing law is a disciplinary ground
- ✓Violation of Arizona civil rights law or similar local ordinance is a violation
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Broker Supervision Duty
licensing A licensed broker must exercise reasonable supervision over salespersons, associate brokers, and others under the broker's employ, and reasonable supervision and control over entities for which the broker serves as designated broker under section 32-2125. Licensed schools must similarly supervise owners, directors, administrators, and instructors.
Key Rules
- ✓Designated broker must reasonably supervise all salespersons and associate brokers
- ✓Broker must supervise activities of corporations, LLCs, and partnerships as designated broker
- ✓Licensed schools must supervise their staff and instructors
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Commissioner's Discretionary Disciplinary Powers
licensing Under subsection B, the commissioner may suspend, revoke, deny issuance, issue a letter of concern, issue a provisional license, or deny renewal if the holder/applicant procured a license by fraud, was convicted of a felony or crime of moral turpitude, made substantial misrepresentations or false promises, engaged in fraud or dishonest dealings, acted without a license, demonstrated incompetence, or failed to respond during an investigation.
Key Rules
- ✓Procuring a license by fraud, misrepresentation or deceit is grounds for discipline
- ✓Felony conviction or crime of moral turpitude is grounds for discipline
- ✓Incompetence means lack of basic knowledge/skill or failure to appreciate consequences of action/inaction
- ✓Failure to respond during investigation or audit by providing documents/statements is a violation
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Sign Placement Without Owner Authority
licensing A licensee may not place a for-sale or for-rent sign on any property without the written authority of the owner or the owner's authorized agent. This is a disciplinary ground under section 32-2153.
Key Rules
- ✓Written authority of owner or authorized agent required before placing any sale/rent sign
- ✓Violation is grounds for license discipline
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Recordkeeping and Production of Documents
licensing A licensee must maintain a complete record of each transaction and cannot fail or refuse on demand to produce documents, contracts, books, records, or reports for inspection by the commissioner or the commissioner's representative.
Key Rules
- ✓Must maintain complete record of each transaction under the chapter
- ✓Must produce records on demand for commissioner inspection
- ✓Refusal to produce required records is a violation
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Wood Infestation Report Misconduct
disclosures Tendering a wood infestation report in connection with a residential transfer knowing wood infestation exists, that the report is inaccurate or false, or that no inspection was done, is a disciplinary violation.
Key Rules
- ✓Cannot tender a wood infestation report known to be inaccurate or false
- ✓Cannot tender report knowing infestation exists or that no inspection was done
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Negligence, Misrepresentation and Forgery
licensing Grounds for discipline include negligence in performing a licensed act, selling/leasing property not as represented, signing another's name without express written consent, and violating any commissioner's order.
Key Rules
- ✓Negligence in performing a licensed act is a disciplinary ground
- ✓Cannot sign another person's name without express written consent
- ✓Cannot sell/lease property that differs from what was represented to buyer/lessee
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Entity License Denial Based on Controlling Persons
licensing The commissioner may deny, suspend, or revoke a license for a corporation, LLC, or partnership if an owner, officer, director, member, manager, partner, 10%-or-more stockholder, or controlling person is a current or former licensee whose license was denied, suspended, or revoked.
Key Rules
- ✓10% or more stockholder with disciplined license can trigger entity denial
- ✓Controlling persons with revoked/suspended licenses affect entity licensing
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Continuing Jurisdiction After License Ends
licensing Lapsing, suspension, or voluntary surrender of a license does not deprive the commissioner of jurisdiction to proceed with investigations, render decisions, or assess civil penalties under 32-2160.01.
Key Rules
- ✓Commissioner retains jurisdiction after license lapses, is suspended, or is surrendered
- ✓Commissioner may still investigate, discipline, and assess civil penalties
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Letter of Concern and Provisional License Defined
licensing A 'letter of concern' is an advisory letter noting that conduct does not warrant discipline but the licensee should modify practices. A 'provisional license' allows practice subject to a consent order or the commissioner's terms, conditions, and restrictions.
Key Rules
- ✓Letter of concern is advisory and not formal discipline
- ✓Provisional license allows practice subject to consent order or commissioner conditions