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Passenger Safety Priority
general The safety of your passengers must be your most important concern, always more important than meeting schedules. Bus passengers are usually injured when the driver stops, starts or turns too quickly, opens/closes doors too quickly, or fails to check on passengers. Prevent injuries with smart, smooth driving and safe following distances.
Key Rules
- ✓Passenger safety is always more important than meeting schedules
- ✓Passenger injuries are usually caused by stopping, starting or turning too quickly or opening/closing doors too fast
- ✓Keep a safe following distance so you won't be forced to stop quickly
- ✓Ensure passengers are completely on or off the bus before closing the doors
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Taking On and Letting Off Passengers
general When taking on or letting off passengers on the highway: signal to warn traffic you're stopping, stop where other drivers can see your vehicle from at least 85 metres front and behind, and leave at least three metres to the left so traffic can pass. Whenever safe, pull off the travel portion of the highway during boarding.
Key Rules
- ✓Stop in a location where other drivers can see your vehicle from at least 85 metres (285 ft) in front and behind
- ✓Leave at least three metres (10 ft) to the left of your vehicle so traffic may pass
- ✓Signal to warn traffic that you are stopping
- ✓Whenever safe, pull off the travel portion of the highway while passengers board or exit
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Emergency Equipment and Exits
general Every commercial passenger vehicle with seating capacity of more than 10 occupants including the driver must have one first-aid kit meeting WorkSafeBC guidelines, one spare tire, and at least one fire extinguisher. The carrier is responsible for ensuring equipment is available and working. Vehicles seating more than 12 including the driver must have an emergency exit door or windows. Vehicles seating more than 10 passengers must carry warning devices such as flags and flares.
Key Rules
- ✓Commercial passenger vehicles seating more than 10 including the driver must have one first-aid kit, one spare tire, and at least one fire extinguisher
- ✓The carrier is responsible for ensuring emergency equipment is available and in working order
- ✓Vehicles seating more than 12 including the driver must have an emergency exit door or emergency windows
- ✓Vehicles seating more than 10 passengers must carry warning devices such as flags and flares
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Class 2 and Class 4 Vehicle Definitions
general Drivers must understand terms defined by the Motor Vehicle Act and Passenger Transportation Act. A bus has seating capacity of more than 10 persons including the driver, operated for hire or public transportation. A taxi/limousine carries not more than 10 persons and is available with driver for hire. A large capacity limousine carries more than 10 and up to 24 persons including the driver.
Key Rules
- ✓A bus has a seating capacity of more than 10 persons including the driver, operated for hire or public transportation
- ✓A taxi or limousine is designed to carry not more than 10 persons and is available with its driver for hire
- ✓A large capacity limousine is capable of carrying more than 10 and up to 24 persons including the driver
- ✓A special vehicle carries not more than 10 persons and is designed for public transportation of persons with disabilities
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Leaving the Curb
general Look in the side mirror and over your shoulder to check traffic is clear before leaving the curb; don't rely on mirrors alone. Ensure passengers aren't moving around, signal, and check over your shoulder again. Be careful the rear of the bus does not swing over the sidewalk and hit pedestrians, cyclists, poles or signposts.
Key Rules
- ✓Look in the side mirror and over your shoulder before leaving the curb; don't rely on mirrors alone
- ✓Ensure the back end of the bus does not swing over the sidewalk and hit pedestrians, cyclists, poles or signposts
- ✓Signal other drivers before moving into the traffic flow
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Bus Right-of-Way
general The Motor Vehicle Act gives public transit buses the right-of-way when a bus driver signals to move from the curb lane or bus stop into traffic and displays a yield sign. This applies in areas where the speed limit is less than 60 km/h. The bus driver is still required to ensure it is safe before moving into traffic.
Key Rules
- ✓Public transit buses have the right-of-way when signalling to move from the curb and displaying a yield sign, in areas where the speed limit is less than 60 km/h
- ✓The bus driver is still required to ensure it is safe before moving from the side of the road into traffic
- ✓Other drivers don't have to yield if it's unsafe
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Passing Parked Cars
general When driving past parked cars, watch for vehicles pulling into traffic, doors opening on the traffic side, and pedestrians stepping between cars. Clues to a possible hazard include front wheels turned out, a driver behind the wheel, exhaust from the tailpipe, brake/back-up/turn signals, and people or children near the road.
Key Rules
- ✓Watch for vehicles pulling into traffic, doors opening suddenly and pedestrians stepping out from between cars
- ✓Warning clues include front wheels turned out, a driver in the seat, exhaust from the tailpipe, and lit brake/back-up/turn signals
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Smoking Restrictions in Passenger Vehicles
general It is illegal to smoke in any motor vehicle when there are passengers under 16 years old. Children are especially vulnerable to second-hand smoke in enclosed spaces. Drivers must not smoke if passengers are in the vehicle, whether moving or not, and must not be under the influence of alcohol while on duty.
Key Rules
- ✓It is illegal to smoke in any motor vehicle when there are passengers under 16 years old
- ✓Don't smoke if passengers are in your vehicle, whether the vehicle is moving or not
- ✓Don't be under the influence of alcohol while on duty
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Focus on Driving
general Any time the vehicle is moving you must not collect fares, make change, or take on/let off passengers. Save unnecessary conversation until stopped. You must clearly see ahead and to both sides and be able to move your arms and legs and reach emergency equipment. Up to two passengers may sit on your right in a sedan-type vehicle only if there is enough room to operate safely and there are designated seating positions with seatbelts.
Key Rules
- ✓Do not collect fares, make change, or take on/let off passengers while the vehicle is moving
- ✓You may have up to two passengers on your right side in a sedan-type vehicle only with room to operate safely and designated seatbelt positions
- ✓You must be able to move your arms and legs and reach emergency equipment at all times
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Standing Passengers
general Passengers may not stand while a vehicle is in motion unless the passenger transportation licence allows standing passengers, which limits the number allowed. The standing passenger capacity must be displayed in an easily seen location. Don't allow passengers to stand where they could block your view or movement.
Key Rules
- ✓Passengers may not stand while a vehicle is in motion unless the passenger transportation licence allows standing passengers
- ✓The standing passenger capacity must be displayed in an easily seen location in the vehicle
- ✓Don't allow any passenger to stand where it could make it difficult for you to see or move
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Refusing to Transport Passengers
general You must provide transportation to all paying customers, but may refuse if your vehicle is already carrying the maximum passengers, or if the passenger is smoking, using profane/offensive language, or acting disorderly or offensive to others. If you order a person out, you must ensure they can disembark safely where they can reasonably find alternate transportation.
Key Rules
- ✓You may refuse to transport a passenger if the vehicle is at maximum capacity or the passenger is smoking, using offensive language, or acting disorderly
- ✓If you order a person out, ensure they can disembark safely in a location where they can reasonably find alternate transportation
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Transporting People with Disabilities
general You cannot refuse to transport someone just because they have a disability. Service animals such as guide dogs must be allowed in your vehicle with their owners. Speak directly to the person, don't assume they need help (always ask), and be patient and flexible. Properly secure wheelchairs, scooters and mobility aids and give service animals safe space.
Key Rules
- ✓You can't refuse to transport an individual just because that person has a disability
- ✓You must allow service animals such as guide dogs in your vehicle with their owners
- ✓Properly secure wheelchairs, scooters and other mobility aids
- ✓Speak directly to the person with the disability and always ask before giving help
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Inside Lights and Vehicle Requirements
general Public passenger vehicles with a seating capacity of more than 12 occupants including the driver must have lights inside that illuminate the passenger aisle behind the driver, kept on between sunset and sunrise. Passenger vehicles must have a light at each entrance that turns on when the door opens. Vehicles must be clean and sanitary, display a valid inspection decal and carry the certificate.
Key Rules
- ✓Public passenger vehicles seating more than 12 including the driver must have lights illuminating the passenger aisle behind the driver
- ✓Inside lights must be kept on between the hours of sunset and sunrise
- ✓Passenger vehicles must have a light at each entrance that turns on when the door is opened
- ✓A valid commercial vehicle inspection decal must be displayed and the certificate carried in the vehicle
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Defects, Breakdowns and Refuelling
general You must end the trip if the vehicle develops a problem endangering passenger safety or comfort, and fix it before continuing. If a crash or breakdown makes continuing impossible, arrange to transport passengers to their destination with minimal delay. Don't refuel with the engine running, radio transmitting, or open flame present; keep the fuel nozzle in contact with the filler pipe to ground the connection.
Key Rules
- ✓End the trip if the vehicle develops a problem that could endanger passenger safety or comfort, and fix it before continuing
- ✓Arrange to transport passengers to their destination with minimal delay after a crash or breakdown
- ✓Don't refuel while the engine is running, radio is transmitting, or an open flame is present
- ✓Keep the fuel nozzle in contact with the filler pipe at all times to ground the connection
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Baggage Loading on Buses
general You are responsible for all baggage passengers bring aboard and must ensure it's loaded safely without interfering with passengers or falling on them. Cargo must be carried in properly designed overhead racks, stowed under seats against a barrier, in an enclosed separate compartment, or on a passenger's lap. Baggage must not block aisles or exits, obscure the driver's view, obstruct emergency equipment, or interfere with driver movement.
Key Rules
- ✓Cargo must be carried in properly designed overhead racks, stowed under seats against a barrier, in an enclosed compartment, or on a passenger's lap
- ✓Baggage or cargo must not block or partially block any aisle or exit
- ✓A bus must not be loaded to obscure the driver's view, obstruct emergency equipment access, or interfere with driver movement
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Reporting Vehicle Defects
general You must report any defect or deficiency that could make your vehicle unsafe. This report must be made in writing and given to the carrier you work for at the time you find the defect or by the end of that day.
Key Rules
- ✓Report any defect or deficiency that could make your vehicle unsafe
- ✓The report must be made in writing and given to the carrier at the time you find the defect or by the end of that day